1. Information We Collect
We may collect personal information that you provide to us directly, including:
- name
- email address
- phone number
- suburb, address, or location details relevant to a booking enquiry
- vehicle, charging, hosting, or travel details you submit through forms
- any other information you choose to send us
2. How We Use Your Information
We may use your information to:
- respond to your enquiry
- match drivers and Hosts
- facilitate or coordinate bookings
- send confirmations, updates, or support messages
- improve our website, service, and user experience
- comply with legal obligations
3. How We Share Information
We may share relevant information:
- between drivers and Hosts where needed to facilitate a booking or enquiry
- with service providers such as website, form, email, analytics, or payment providers
- where required by law or to protect our legal rights
We do not sell your personal information.
4. Cookies, Analytics & Website Data
Our website may use cookies or similar technologies to help us understand website traffic, improve performance, and enhance user experience.
This may include basic analytics or tracking tools provided by third parties.
5. Data Security
We take reasonable steps to protect the information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We keep personal information only for as long as reasonably necessary to operate the service, respond to enquiries, comply with legal obligations, and resolve disputes.
7. Access & Correction
You may request access to personal information we hold about you and ask us to correct inaccurate or outdated information.
8. Deletion Requests
You may request that we delete your personal information, subject to any legal or operational reasons we may need to retain it.
9. Third-Party Services
Our website and booking flow may use third-party tools or services. Their privacy practices are governed by their own policies, and we encourage you to review them where relevant.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.
11. Contact
If you have any privacy questions or requests, contact us at hello@plugbnb.com.au.